You can purchase in confidence and send any items back to us if they are not right for you. All items can be returned within 30 days from the purchase date in original, unused condition. After 30 days we are unable to accept a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn / unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org stating the reason for the return and photos of item in original, unused condition (all required). Please state as your subject line on email: Return: Order #____________________
If your return is pre-approved based on photos we’ll send you a return shipping label, as well as instructions on how and where to send your package (final approval will be granted upon inspection of item when it arrives at our facility). Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like consumable items (inner clear lenses, outer clear lenses, etc ) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund to your account.
Warranty on Auto-Darkening Lenses
Warranty on auto-darkening lenses only covers MANUFACTURERS DEFECTS, warranty does not cover user error (dropping lens, cracking lens, getting lens wet, etc.) ADF warranty is voided if product is subject to negligence, poor maintenance, used without spare parts or protective clear plastics in the front and back of lens. ADF warranty is voided if distance between the welding hood and the welding arc is less than 18", this can cause LCD delamination.