Shipping Protection $200+

Shipping Protection
Protect your order against loss, damage, or carrier-related issues during transit. If your protected order is lost or arrives damaged, we'll work with you to replace the item or issue a refund in accordance with our Shipping Protection policy.

Covered:

• ✅ Packages lost in transit.
• ✅ Items damaged during shipping.
• ✅ Packages marked as delivered but not received (after reasonable verification).
• ✅ Missing items caused by carrier mishandling.

Not covered:

• ❌ Incorrect shipping address entered by the customer.
• ❌ Packages forwarded or redirected after shipment.
• ❌ Theft where there is evidence the package was delivered to a secure location (unless you choose to cover porch piracy).
• ❌ Cosmetic damage to the shipping box if the product itself is undamaged.
• ❌ Claims submitted after your claim window (for example, 30 days after delivery).

Claim process

1. Customer contacts you within 30 days.
2. Provides their order number and photos (for damage) or a description of the issue.
3. We review the claim.
4. If approved, we will either:
   • Send a replacement, or
   • Issue a refund (or store credit, if that's your policy).